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Smart. Strategic. Affordable.
We make websites, interfaces, and illustrations that achieve your goals.
Since 2013, our team has made Yale’s digital environment more usable and has expanded its service portfolio to include website planning and building on the YaleSites Drupal platform, consultations, user interface (UI) design, graphic design, illustration, and digital displays. We provide Yale clients with an affordable alternative to an outside agency, and our projects meet Yale standards for identity, usability, and accessibility.
Meet Our Team
Dwayne joined the UX & Digital Strategy team in September 2017. He has a broad range of professional experiences across operations, sales, marketing, and product management for various industries including military, last mile delivery, real estate, and financial services. Dwayne has previously served as Project and Service Operations Manager within ITS.
Dwayne received a Bachelor of Arts in philosophy, politics, and law from Binghamton University and a Master of Arts in criminal law and procedure from John Jay College. He is currently pursuing a Master in Business Administration from the Yale School of Management. In his current role, he will partner with clients to manage and implement their digital projects.
UX Design Manager
Senior Digital Producer
Accessibility & UX Design Assistant
Melanie joined the UX & Digital Strategy team in July of 2017 as a part of the Brian J. Wolson Early Career Development Program. She received a Bachelor of Science from Sacred Heart University in Computer Science with a concentration in Information Technology.
Prior to joining the team, Melanie was a Senior Technician at Sacred Heart University’s IT Help Desk, as well as a Technical Analyst in Yale ITS.
Senior Designer & Illustrator
Mark has been working at Yale for 28 years as an illustrator and graphic designer. He started out at the medical school where he produced medical illustrations and bioscience graphics, eventually managing a team of illustrators, photographers, and administrative personnel. Now at User Experience & Digital Strategy, he continues to provide illustration and graphic design services for both print and web.
Mark studied in the pharmacy school at the University of Pittsburgh before transfering to Wesleyan University, where he received a B.A. in English. Subsequently he received an M.A., also in English, at Hollins College.
He is also a painter and author of fiction and poetry.
User Experience Designer
User Experience Designer
Heather joined the UX & Digital Strategy team in April of 2017 as a User Experience Designer. She brings many years of web experience in both design and development with a focus on SaaS and mobile applications of the web. Prior to joining Yale, Heather worked for various broadcast media organizations, including BBC America, Sirius XM Radio, C-SPAN, and Travel Channel.
Heather holds a Bachelor of Fine Arts in photography from the Corcoran College of Art & Design and a Master of Education in instructional technology from George Mason University.